Fabikat.com reserves the right to reject any return request if the product package is opened or the product looks used.
Please make sure that the product(s) are properly packed and return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund.
In any case order placed using a coupon or offers are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer is applicable only one time purchase
At some locations where we are unable to pick the product send the packet through a local courier to our warehouse. You can confirm the same before sending the package with our customer care team.
Warehouse address link will also be mentioned on Manage Returns page against your return request.
For any queries or reason, please get in touch with us by sending us an email on firstname.lastname@example.org or by calling us on 0141-4036767 between 11 AM and 5 PM India Time.
The refund process will be initiated after receiving the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
- The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited.
- Please note that the shipping charges and COD charges are non-refundable.
- Payments made through Cheque/DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.
- Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges up to 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
- For refund of payments made using a Credit Card, Debit Card, Net Banking, or EMI, please Contact our Customer Care team. If you would like a refund to your bank account/credit card/debit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation. Bank detail will be taken during the refund process to initiate.
- In cases where the pickup is refused or product is not returned and the money has been refunded to you already, fabikat.com holds the right to deduct the concerned amount from fabikat loyalty cash account depending on the mode of the payment of the product.